The following article, which appeared in Road Race Management Newsletter and was taken from the Credit Union Cherry Blossom 10 Mile Run site, helps explain why sometimes a GPS might not agree perfectly with the calibrated and verified course.
Among the  phone calls and emails a race director inevitably receives
 from runners after  an event complaining about stale bagels, long 
bathroom lines and T-shirt  shortages are sure to be a few (and 
sometimes a lot) claiming that your course  was the wrong length. 
Usually, they state that the course was too long (funny  how no one ever
 seems to complain when a course is short, isn’t it?), and some  will go
 so far as to request/demand that their time be adjusted, particularly  
in the case of a marathon when a Boston qualifier is on the line.
Virtually  every one of these will come from runners who wore a GPS
 device during the race  and found out the distance was anywhere from a 
few hundredths to several tenths  of a mile off. What can a  race director do with these claims, aside from hitting 
the “Delete” button on  your email? Well, there are several reasons you 
can provide that should  convince all but the most irrational runner 
that, to flip Shakespeare on his  head, “the fault lies not with us, but
 in the stars.” More  accurately, it’s in the artificial heavenly object known as 
satellites that are  cause for much of the error. GPS units calculate 
distance based on  triangulation of readings taken from a series of 
fixed orbiting units, but the  degree of accuracy depends on several 
factors.
GPS watches  typically worn by runners, costing several hundred 
dollars, can’t achieve the  results obtained by survey- or 
military-grade units, which sometimes use two  base units that can read 
the satellite signals at a higher degree of precision. Even the best
 commercially-available GPS unit is only accurate to about 12  feet at 
any given time, and can be hundreds of feet off in accuracy. Most  units will indicate what their current accuracy is, and it can vary from 12  feet to 350 feet or more. 
GPS units  must have a clear view of at least three satellites to get
 a reading, and the  more they can acquire, the more accurate they are. 
However, trees, buildings,  and even a runner’s body can interrupt the 
signal, making it less accurate at  any time. 
Further,  they only check their position periodically, not 
constantly. Some units check  every second, some every 20 seconds. The 
user can sometimes set the unit to  check at certain time or distance 
intervals, but if it has lost contact with  the satellites, it can't 
tell where it is, so it misses that checkpoint. So, if  someone is 
running quickly, they may make a few turns while the unit doesn't  have 
contact, so that section will be measured incorrectly.
The other  part of the equation is the way the runner ran the course 
versus the way it was  measured. A certified course is measured along 
the Shortest Possible Route  (SPR), a line that cuts all the tangents 
just one foot from the curb or road  edge. Very few elite runners, with 
an unimpeded road available to them, tend to  run that tightly. For 
those farther back in the pack, the crowd of runners  around them makes 
this almost impossible, and possibly not worth the extra  effort it 
would require to weave through the field to follow the SPR. Also,  
runners may start their watches before reaching the actual starting line
 and  stop them after the finish.
These two  factors are the primary cause for readings that don’t 
agree with the actual  course distance. Tests performed by members of 
USATF’s Road Running Technical  Council have found that runners usually 
will get a reading indicating the  course is 1 percent long. (Several 
threads on the topic are available on the  RRTC Bulletin Board at http://measure.infopop.cc/eve).
Strictly  speaking, all certified courses are long, since a 0.01 
percent Short Course  Prevention Factor is added to ensure they don’t 
come up short and fail  validation in case of a record, that is probably
 not enough to explain the  longer readings obtained by runners’ GPS 
units. The RRTC has not fashioned an  official statement on GPS 
measurements, save to state that they are not  accurate enough for 
course certification, but increasing requests from race  directors may 
lead to one being created and voted on at the next USATF Annual  
Meeting.
Of course,  it’s crucial that you make sure your course was set up 
and run as certified.  It’s a mistake to rely on memory when locating 
critical points like the start  and finish, and it’s equally important 
to make sure runners didn’t  inadvertently go off course due to poor 
marking or course monitors’ errors.
In short, the best response to  runners claiming your course was long
 is to tell them their GPS unit isn’t  quite as accurate as they think 
(something many won’t believe or want to hear),  and that they probably 
didn’t run the course as tightly as it was measured.  Stating this 
beforehand, on the race website on the course information page,  should 
go a long way toward reducing those post-race calls and emails.
Oh yeah, and  get fresher bagels and a few more PortaJohns, too.
 
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